aploai
Back to help centerGuide
On this page
GuideLaunch the workspace

Add website and FAQ knowledge

Use the Knowledge section to ground the agent in one reliable help source so answers stay specific instead of slipping into generic support language.

Aploai7 min readUpdated Jun 20, 2026
Open KnowledgeOpen Agent Builder

Start with one source of truth

The best first knowledge source is the one customers already trust, usually a help center, shipping FAQ, or policy page. Resist the urge to upload every internal file immediately.

A focused source gives the operator a clear review surface for missing answers, extraction quality, and follow-up edits.

Review what the system extracted

  1. 1In Knowledge, add the website or FAQ source and let indexing complete.
  2. 2Inspect the generated documents or FAQ items for obvious duplication, stale policy text, or irrelevant pages.
  3. 3Trim or replace noisy content before treating the source as ready.

Define ready before launch

  • The source covers the most common pre-sales and support questions.
  • Policy answers match the latest public wording.
  • The operator can point to the source when explaining why the agent answered a certain way.
Related FAQs
Answers operators usually need next for this workflow.

What is the best first knowledge source to add?

Start with one source of truth customers already depend on, usually a help center or FAQ set. A smaller, clean source beats uploading many overlapping files on day one.

How often should I refresh knowledge sources?

Refresh after any policy, shipping, refund, or product changes that would alter a customer-facing answer. During rollout, refresh after each major content edit until the answer quality stabilizes.

Keep reading
Continue with the next operator surface or supporting guide.

Launch your workspace

The operator path from a brand-new workspace to the first healthy live conversations, working through Agent Builder in order without skipping the validation that protects answer quality.

Create your first agent

Define a support agent in Agent Builder that is narrow enough to stay safe and useful enough to carry the first wave of live traffic.

Connect your first channel

Use the Connections section to bring in one live support channel, verify health, and confirm the route lands on the intended workspace without hidden gaps.